New Brunswick Extra-Mural Program (EMP) earns Accreditation Canada’s highest ranking

EM/ANB Inc. continues to be accredited with Exemplary Standing under Accreditation Canada after its recent on-site survey of the New Brunswick’s Extra-Mural Program (EMP) previous Horizon sites. This is the highest ranking conferred by Accreditation Canada.

This significant achievement comes after the peer reviewers from Accreditation Canada visited EMP sites to share their expertise, evaluate the extent to which the organization is meeting national standards of excellence, and make recommendations. The evaluation focused on home care services, infection prevention and control and medication management.

The evaluators’ decision was to accord EMP Accredited with Exemplary Standing.

“This award is a testament to all our staff and the work we do in our communities,” said Ginette Pellerin, Vice President, EMP Operations. “That certainly fits into our philosophy of being innovative to provide the care New Brunswickers deserve in the place they want it. To achieve this in less than a year of operation is remarkable and speaks to the quality, professionalism and empathy of our outstanding staff.”

EMP, as an organization, continually evolves and makes changes based on the ongoing development of best practices. “Participating in the Accreditation Canada process allows EMP to continually evaluate how it does its work,” said Jean Bustard, Vice President, Quality, Patient Safety and Education.

“The on-site survey provides a means of identifying gaps and create a plan to address them, thus ensuring that patients are safe in our care. Being accredited is a significant achievement, and we’re fully engaged in what the accreditation process offers – the opportunity to continually improve the delivery of safe, quality care,” said Bustard.

Among the overall observations, the evaluators made particular note of the following strengths:

  • Highly trained and committed staff
  • A cohesive interdisciplinary team that surveyors suggested could be used as an example across the country
  • Established relationships with client and communities
  • Leadership committed to leading the organization through its transition as a separate corporate entity
  • A patient-centered model of care that responds to patient needs as defined by the patients themselves. The surveyors noted every level of staff interviewed indicated that they were committed to “doing with as opposed to doing for”.

“Once again, we want to acknowledge and thank you all for the great work you do for our organization,” said Pellerin. “You do it every day. The recent accreditation is simply a recognition of those efforts.”

About Accreditation Canada:

Accreditation Canada is a not-for-profit organization that works closely with health services organizations to help them develop a sustainable culture of improvement that betters safety and efficiency for patients and families.

For more information on Accreditation Canada, visit their website.

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Ginette Pellerin, VP, EMP, and Jean Bustard, VP, Quality, Patient Safety and Education, MHSNB

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