Questions, Comments or Complaints

Submit a Question, Comment or Complaint

The New Brunswick Extra-Mural Program takes all inquiries and complaints seriously. It is by asking questions and addressing any concerns that we can offer better services to the community. Our priority is to provide optimal patient care and to meet our commitments in fulfilling the healthcare needs of our patients and their families. 

If you have a question, a comment or a complaint, please feel free to contact us:

  • Begin by talking with your family doctor, a nurse or a member of your healthcare team.
  • If you have not received a satisfactory response or wish to make a complaint or an inquiry, please contact the Quality and Risk Department. 

By Phone:

Quality and Patient Safety Representative
1-833-291-0461

By Email:

michelle.reddin@medavienb.ca

In Writing:

Extra-Mural Program
c/o Quality and Risk Consultant
40 Rooney Crescent
Moncton, NB  E1E 4M3

Customer Service Complaint and Inquiry Process

Once an inquiry or complaint is submitted, the New Brunswick Extra-Mural Quality and Risk Consultant will contact you within two business days. We will conduct a thorough investigation of your inquiry. You may be further contacted to provide additional information. At the conclusion of the investigation, we will contact you to share our findings and our actions to improve the quality of our patient care. We thank you and appreciate your feedback on our services as it lends to improvements in our practices and services within the community.