Patients Rights & Responsibilities

Because you play an important role in your own care, we encourage you to become familiar with your rights and responsibilities.

Rights

  • You have the right to receive quality health care services in the official language of your choice.
  • You have the right to receive quality health care services in a safe environment
  • You have the right to privacy and to express your concerns about any matter regarding the confidentiality of your personal information.
  • You have the right to obtain information on the type of health care services available.
  • You have the right to be informed of your health condition, diagnosis, treatment, options, and prognosis in terms you can understand. This will allow you to give your informed consent.
  • You have the right to ask for explanations and to know the risks and benefits of medication, treatment, or decisions regarding your health.
  • You have the right to refuse any care, services, or treatments suggested to you.  If you do, you must understand the possible consequences of your refusal.
  • You have the right to refuse to participate in any type of teaching or research program. Your decision will have no bearing on the quality of care provided to you.
  • You have the right to obtain the same care and the same services as any other person, regardless of your individual differences.
  • You have the right to be treated with respect, courtesy, and understanding. We intend to respect your dignity, autonomy, and needs.
  • You have the right to make decisions that concern you and are of a personal nature. If you are unable to make decisions regarding your care, a designated person, decision maker, or next of kin may do so on your behalf.

Responsibilities

  • It is your responsibility to work with the staff in the assessment and improvement of your health condition and to provide the relevant information about your needs.
  • It is your responsibility to follow the treatment plan as established and agreed to with your doctor or health care team.
  • It is your responsibility to notify your doctor or health care team of any changes in your health condition.
  • It is your responsibility to attend your appointments and be available on the day of your scheduled EMP visit or to cancel them, if necessary.
  • It is your responsibility to treat staff members, students, and volunteers with respect and to behave in a non-threatening manner toward them. We will not accept any form of violence or harassment.
  • It is your responsibility to inform your doctor about the care and services you wish to receive in the event that you are no longer able to make decisions yourself.

Our goal is to provide services in a respectful way; and in a safe and healthy environment. We ask for your help in achieving this goal. Safe workplace measures include:

  • We require that no-one smoke while EMP staff are in your home. EMP recognizes that second-hand smoke is harmful to health.
  • We request that perfumes/cologne and scented candles not be used during our visit.
  • Pets are to be placed in another room, or tied if they are outside. Unsecured pets pose a safety concern to EMP staff.
  • Guns and weapons must be safely stored.
  • Please use respectful language and behaviour while we are in your home.  Shouting, name- calling, swearing, sexually suggestive comments, inappropriate touching, alcohol or illegal drug use will not be tolerated during our visit.
  • EMP staff must wear sturdy footwear while in your home.
  • Please keep your driveway and entrance clear so that EMP staff can safely access your home.